Marketplace chat analytics dashboard for Zoho SalesIQ — shows volume, agent performance, and response times by marketplace

Marketplace chats

Live data from Zoho SalesIQ · Walmart · eBay · SHEIN · Temu
Idle

Marketplaces

Apps

Agents

Total chats
—
in selected range
Avg first response
—
attender pickup time
Avg duration
—
start → end
Missed
—
bot transfer missed

Daily volume by marketplace

Top agents

Status mix

Channel mix

By hour of day

By day of week

Hour × day of week heatmap peak hours highlighted — use for roster planning

Recent chats