Marketplace Chats Dashboard

loading… Manual XLSX import · live API coming soon

Chats by marketplace

Chats per day stacked by team-role

Chats by Ended-by

Post-chat Actions CRM tracking + request conversion (set by agents)

Per-CSA workload filter by team/role on the left · sort by clicking column headers

CSA Role Email Owned Involved (multi-agent) Closed ↘ Transferred-in ↗ Transferred-out Tracked in CRM Converted As Request

Bandwidth distribution (owned chats) — visual

Hour-of-day load when are chats happening (filtered set)

Per-CSA hour-of-day heatmap top 15 CSAs by chat volume in filtered range · darker = more chats

Day-of-week × Hour-of-day heatmap when does volume cluster

Started App Visitor Question Owned by Lifecycle Flags Duration

Tickets per CSA 2026 YTD · sortable

CSA Email Owned Closed Open / In-progress Multi-agent Escalated Reopened Avg responses

Tickets by status

Tickets by channel 'Chat' channel = SalesIQ → Desk conversions

Created Status Channel Subject Email Owner Threads Distinct repliers Reopen

★ Priority Sales Leads Walmart US/CA · eBay · SHEIN · Temu · this + last month

Rule-based scoring (no LLM). Top signals: integration/launch intent + pricing inquiry + non-free-mail visitor email + chat from a priority marketplace landing page + bot-left-waiting (visitor's last message unanswered).

Started Marketplace Visitor Question Owned by Score Signals

All rule-flagged chats filtered set — sales / frustration / churn

StartedAppVisitorQuestionOwnedFlagTopic
Coming soon

LLM-based sales/frustration/churn classifier

Claude Haiku classification of every chat for sales-intent, frustration, churn-risk, and topic. Prompt-cached for efficiency. Batched daily. Needs Anthropic API key.

Coming soon

CRM Deals linkage

Join visitor email to Zoho CRM Deals records → enrich each chat with the seller's CRM stage, plan type, account owner, last deal activity. Surface "this chat is from an Engagement-stage seller" badges.

Coming soon

Live daily / 4-hourly auto-refresh

Auto-pull the Chat Actions XLSX from your Gmail inbox (scheduled Zoho email → IMAP poller → refresh.py). Needs Gmail app password.

Coming soon

Zoho Desk tickets join

Pull ticket history from Desk Analytics workspace (already introspected), join by email. Show "this seller also has 3 open tickets" in the drawer. Adds Tickets tab with multi-agent ticket activity.

Coming soon

Multi-hop transfer chain

Currently we see only 1-hop transfers (Attended → Owned). Multi-hop chains (A → B → C → D) need the SalesIQ thread API or a richer export schema. Investigating.